Shipping & Delivery Policy
SHIPPING & DELIVERY
At Giftsbasket.in, we aim to provide timely and hassle-free delivery of all orders across India. We work with trusted courier and logistics partners to ensure safe delivery of your products.
ORDER PROCESSING TIME
- Orders are usually processed within 1–3 working days (Time taken to get order ready at our place of work ) after successful payment confirmation.
- Customized or personalized products may require additional production time depending on the complexity and quantity of the order.
- Orders placed on Sundays or public holidays may be processed on the next working day.
DELIVERY TIMELINES
Estimated delivery timelines are as follows:
| Location | Estimated Delivery Time |
| Metro Cities | 2–5 Working Days |
| Other Cities & Towns | 4–7 Working Days |
| Remote Areas | 5–10 Working Days |
Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.
SHIPPING CHARGES
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on selected products, promotional campaigns, or minimum order values.
DELIVERY PARTNERS
Orders are shipped through reputed courier and logistics companies such as:
- Blue Dart
- Delhivery
- DTDC
- Xpressbees
- India Post
- Other available courier partners
Courier selection depends on delivery location and service availability.
DELIVERY CONDITIONS
The customer is responsible for providing accurate shipping details including:
- Full address
- Landmark (if any)
- Contact number
- Recipient name
Giftsbasket.in shall not be responsible for delays or failed deliveries due to incorrect or incomplete shipping information.
DELIVERY ATTEMPTS
Courier partners generally make 2 delivery attempts.
The order shall be considered successfully delivered in the following situations:
- Incorrect address provided
- Recipient unavailable
- Premises locked
- Recipient refuses delivery
- Package accepted by security/reception/neighbour
In such cases, re-delivery or refund may not be applicable.
DELAYED DELIVERIES
Deliveries may get delayed due to:
- Bad weather conditions
- Natural disasters
- Political disruptions
- Traffic restrictions
- Public holidays
- Strikes or courier operational issues
- High seasonal demand
In such situations, we request customers to cooperate and allow additional delivery time.
TRACKING INFORMATION
Once your order is shipped, tracking details will be shared through:
- SMS
- WhatsApp (where applicable)
Customers can track their shipment status directly through the courier partner’s tracking portal.
DAMAGED OR OPEN PACKAGE
If you receive a damaged, tampered, or open package:
- Please record an unboxing video immediately.
- Contact us within 24 hours of delivery.
- Share clear images/videos for verification.
Email us at:
passions.gifts@giftsbasket.in
NON-SERVICEABLE AREAS
Certain remote or restricted locations may not be serviceable by our delivery partners. In such cases:
- The order may be cancelled and refunded, or
- Alternative shipping arrangements may be suggested.
INTERNATIONAL SHIPPING
Currently, international shipping may be available only for selected products and locations. Delivery timelines and shipping charges for international orders may vary depending on destination country and customs regulations.
IMPORTANT NOTES
- Delivery dates shown at checkout are estimated and not guaranteed.
- Personalized products may have slight variations in color, print placement, or finishing.
- Giftsbasket.in reserves the right to refuse or cancel orders in case of pricing errors, stock issues, or suspicious transactions.
CONTACT US
For shipping, delivery, or tracking related queries, contact:
Giftsbasket.in
Email: passions.gifts@giftsbasket.in